Leaving Michaels this morning, I wondered if I'd forgotten to take my blood pressure pill!
I used to love going there, meandering the aisles, human employees ready to help find things, then friendly cashiers adding up your frames or whatnots, then telling you a total. If you had a paper coupon, you simply handed it to said human and saved 40%.
Now, there are no humans nearby for checkout, I saw maybe three employees in the entire store.
First you have to tell the machine if you are a rewards member. Insert phone number. Scan your items. Look on the phone to get the coupon of the day, scan it, and insert your card. I had to press the red HELP button twice--and a grumpy young man ambled over, rolled his eyes, and reluctantly helped.
For generations who have grown up on QR codes and machines, or for older people who have gotten with the program with more grace than I have, it's no big deal.
But for me, it's infuriating to have to answer all those questions just to buy three little picture frames.
I miss Jo Ann's--always well-staffed in the aisles and at check out.
At Whole Foods next door, you can choose between human checkers and machines, and I always go with humans, even if the line is longer. Same with HEB and Lowe's. But even these stores, I predict, are heading toward all machines.
Doctors' offices are even worse. You get two or three reminder texts for each appointment. (Remember the day when, if you said you'd be there, you put it on your calendar and you were there?). Then a text with a QR code to fill out the questionnaire online and check in. (Remember when someone actually called to remind you and when someone else handed you a form to fill out when you arrived?)
Five minutes into my last appointment, before even getting weighed, I got a text asking me to review this appointment that hadn't even started.
I am literally feeling homesick for former days of friendly human interaction and filling out forms with a pen on paper!





























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